Effective Date: 1/1/2026
Last Updated: 5/1/2026
Ithryn Technologies Inc. (“Ithryn,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our websites, use our hosting or support services, communicate with us, or interact with us through email, phone, ticketing systems, WhatsApp, web forms, client portals, WordPress administration features, or other business communication channels.
This policy applies to Ithryn-operated websites, portals, support systems, business communications, and managed technology services. Client websites hosted by Ithryn may have their own privacy policies and data practices, as described below.
1. Information We Collect
We may collect the following categories of information:
Account and Login Information
When an authorized user logs in or receives access to a hosted WordPress site, we may collect:
- Name
- Email address
- Username
- Password authentication data, stored in hashed form
- User role and permissions
- Associated client or organization
- Login activity, including date, time, IP address, and user agent
Technical and Security Information
When you access the site, our systems may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Referring pages
- Pages visited
- Date and time of access
- Error logs
- Security logs
- Login attempts
- Server and application diagnostic data
We use this information to operate the site, troubleshoot issues, protect against unauthorized access, and maintain the security and reliability of our hosting environment.
Support and Communication Information
If you contact Ithryn for support, we may collect:
- Your name
- Email address
- Phone number, if provided
- Organization name
- Support request details
- Files, screenshots, messages, or other information you choose to provide
WhatsApp and Messaging Information
If you communicate with Ithryn through WhatsApp or another messaging platform, we may collect:
- Your phone number
- Your profile name or display name
- Message content
- Message timestamps and delivery information
- Attachments, screenshots, files, or images you choose to send
- Information related to your support request, service issue, project, or account
- Other metadata made available through the messaging platform
We use WhatsApp and similar messaging channels to communicate with clients, prospective clients, vendors, and authorized contacts for support, service coordination, account management, scheduling, and related business purposes.
Hosted Website Content
Ithryn may host WordPress websites, files, media, databases, configuration data, and related content on behalf of clients. This may include personal information contained in client-provided website content, forms, media, backups, logs, or administrative records.
For client websites hosted by Ithryn, the client is generally responsible for the content and data practices of their own website. Ithryn acts as a hosting and technical service provider for that client content unless otherwise agreed in writing.
2. How We Use Information
We use information for the following purposes:
- To provide and maintain WordPress hosting services
- To authenticate authorized users
- To manage client website access
- To provide technical support
- To monitor platform performance and availability
- To detect, prevent, and respond to security incidents
- To troubleshoot errors and service issues
- To maintain backups and recovery capabilities
- To comply with legal, contractual, and security obligations
- To improve our services and administrative processes
- To communicate with you through WhatsApp, email, phone, ticketing systems, and other business channels
- To create, update, route, and resolve support tickets
- To coordinate service requests, projects, scheduling, troubleshooting, and account matters
- To maintain records of support and business communications
We do not use the hosting.ithryn.tech portal for consumer advertising, behavioral profiling, or selling personal information.
3. Cookies and Similar Technologies
This site may use cookies and similar technologies that are necessary for WordPress functionality, authentication, security, and user session management.
These may include cookies used to:
- Keep users logged in
- Remember user preferences
- Protect against unauthorized access
- Support WordPress administrative functions
- Maintain site security
If analytics, anti-spam, CDN, firewall, or security plugins are enabled, those services may also use cookies or collect technical information. Ithryn configures these tools primarily for security, performance, and operational purposes.
4. WhatsApp Communications
Ithryn may use WhatsApp to communicate with clients, prospective clients, vendors, and other business contacts. If you message Ithryn through WhatsApp, we may receive and process your phone number, profile name, message content, attachments, timestamps, and related metadata.
WhatsApp messages may be processed through Meta’s WhatsApp Business Platform and through third-party systems used by Ithryn to manage support tickets, customer communications, and service requests.
Please do not send passwords, payment card information, protected health information, confidential credentials, or other highly sensitive information through WhatsApp unless Ithryn specifically instructs you to use an approved secure process.
You may ask us to stop contacting you through WhatsApp at any time by replying “STOP” or by contacting us at privacy@ithryn.tech or support@ithryn.tech.
5. How We Share Information
We may share information only as needed to operate, secure, and support our services, including with:
- Cloud hosting providers
- Backup and disaster recovery providers
- Security, monitoring, and logging providers
- Email and support ticketing providers
- Domain, DNS, CDN, or SSL certificate providers
- Professional advisors, where necessary
- Law enforcement, regulators, or other parties when legally required
When you communicate with us through WhatsApp, information may be processed by Meta, WhatsApp, and any service providers we use to manage WhatsApp messages and support tickets.
We do not sell personal information.
We may disclose information if we believe it is necessary to protect the rights, property, security, or safety of Ithryn, our clients, our systems, or others.
6. Client Websites Hosted by Ithryn
Ithryn hosts WordPress websites for clients. Each client is responsible for determining what information their own website collects from visitors, customers, employees, vendors, or other users.
Client websites may use their own:
- Contact forms
- Analytics tools
- Cookies
- E-commerce features
- Embedded media
- Newsletter tools
- CRM integrations
- Payment processors
- Third-party plugins
Visitors to client websites should review the privacy policy posted on the applicable client website. This Privacy Policy applies specifically to Ithryn’s hosting portal and Ithryn’s operation of hosting and support services.
7. Data Retention
We retain information for as long as reasonably necessary to provide services, maintain security, support backups and recovery, comply with legal obligations, resolve disputes, and enforce agreements.
Retention periods may vary depending on the type of information, including:
- Account records retained while access remains active
- Server logs retained for operational and security purposes
- Backup data retained according to applicable backup policies
- Support records retained for service history and accountability
- Billing, contractual, or legal records retained as required
When information is no longer needed, we take reasonable steps to delete, anonymize, or securely retain it according to our operational and legal requirements.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.
These safeguards may include:
- SSH key-based administrative access
- Access control and user role management
- Server hardening
- Backup and recovery controls
- Monitoring and logging
- Firewall and network restrictions
- Security updates and patch management
- Principle-of-least-privilege administration
No system can be guaranteed to be completely secure. If you believe your account or hosted site has been compromised, contact us immediately.
9. Your Choices and Rights
Depending on your location and relationship with Ithryn, you may have rights regarding your personal information, including the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of information
- Object to or restrict certain processing
- Request a copy of information in a portable format
- Withdraw consent where processing is based on consent
- Lodge a complaint with a relevant data protection authority, where applicable
You may opt out of non-essential WhatsApp communications from Ithryn by replying “STOP” or by contacting us. We may still send service-related, security-related, transactional, or account-related communications where permitted by law or required to provide services.
Some requests may need to be handled by the client that controls the applicable hosted website, rather than by Ithryn directly. If we receive a request involving a client-controlled website, we may refer the request to the applicable client.
To make a privacy request, contact us using the information below.
10. International Users
Ithryn is based in the United States. If you access this site from outside the United States, your information may be processed in the United States or other locations where our service providers operate.
Where required, we take appropriate steps to protect personal information transferred across borders.
11. Children’s Privacy
This site is not intended for children under 13 years of age. We do not knowingly collect personal information from children through hosting.ithryn.tech.
If you believe a child has provided personal information through this site, contact us so we can review and take appropriate action.
12. Third-Party Links and Services
This site or hosted client websites may contain links to third-party websites, plugins, embeds, services, or tools. Ithryn is not responsible for the privacy practices of third parties. You should review the privacy policies of any third-party services you use or access.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date above. Changes are effective when posted unless otherwise stated.
14. Contact Us
For privacy questions or requests, contact:
Ithryn Technologies Inc.
One World Trade Center, 85th Floor
New York, NY 10007
United States
Email: privacy@ithryn.tech
Support: support@ithryn.tech